Returns & Refunds policy
You are entitled to cancel your order within 7 days without giving any reason for doing so.
The deadline for canceling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail digdeep.lifecoach@gmail.com
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
The Coach can suspend services where a lack of commitment is demonstrated by the client by failing to do homework.
Paid sessions will not be refunded.
Session Duration
Depending upon the Coaching Program you purchase will be the duration of time in each session. This will be confirmed with you prior to coaching commencing. Please always be on-time for your sessions. The Coach may not be able to add time onto the end of a planned session where you arrive late.
Refund Policy
Refunds will not be issued where:
The Client fails to attend a pre-confirmed session (online with network issues, or emergencies being an exception). At the discretion of the Coach a new session time may be arranged.
The Client terminates a pre-purchased program of coaching. At the discretion of the Coach, a percentage of the fee may be refunded, depending upon the notice period and reason for termination.
The Client cancels a pre-purchased session with less than 48 hours’ notice. At the discretion of the Coach, a new session time may be arranged.
The Coach cancels a coaching session - in this instance, a new session time will be arranged.
No refunds are given for completed coaching sessions.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail digdeep.lifecoach@gmail.com
